FAQ
How do I reschedule a cleaning?
It’s simple. Call the us at (941) 735-4405 and speak with a representative from Orange Grove Cleaning. They will assist you in rescheduling your clean.
Keep in mind, there also may be times when weather makes it unsafe for us to travel and carry equipment and supplies to your home. Driveways and sidewalks must be cleared and accessible. Holidays may also necessitate a schedule change. Your understanding and cooperation in rescheduling is greatly appreciated.
Will my house be inspected after every clean?
Our Quality Control Inspectors inspect our teams on a regular basis. They may enter your home after the team leaves. Orange Grove Cleaning does these inspections to ensure the highest quality standards for our house cleaning services.
I have an alarm system. What do I do on days my house is cleaned?
If your home has a security system, please provide us with the code and steps necessary for us to turn off the alarm. We will reset the alarm when we leave. Alternatively, you may want to disable it on the day of your scheduled clean.
How do I cancel a cleaning?
It’s simple. Call the us at (941) 735-4405 and speak with a representative from Orange Grove Cleaning. They will assist you in rescheduling your clean.
In the event that you cancel a clean, you may be charged a cancellation fee. Please refer to your local office regarding their specific cancellation policy.
What if I want to schedule an extra clean?
It’s simple. Call the us at (941) 735-4405 and speak with a representative from Orange Grove Cleaning. They will assist you in scheduling your extra cleaning.
How do I add extra rooms to my clean?
Looking to add on request rooms to your next clean? No problem! You may call the office at (941) 735-4405 and speak with a representative from Orange Grove Cleaning. They will assist you with getting on request rooms added to your clean!
What if I want to tip my cleaners?
Are you happy with your clean and want to show appreciation to your team? Tipping is a great way to do so. Tips may be left at the time of the clean.
How do I refer a friend or family member?
Give them our name and contact information (941) 735-4405. If they sign up for services we will send you a little token of our appreciation. Thank you! Referrals are the life blood of our business.
What if I’m not satisfied with the service?
As part of our satisfaction guarantee, if you’re ever unhappy with any area we’ve cleaned, we’ll return the next business day and re-clean it.